Vivek Agarwal
Human Centred Design Lead
VCAT
As the Human Centered Design lead at VCAT, Vivek brings over 12 years of diverse industry experience spanning Retail, Education, Health, Not-for-Profit, and now the Government sector. Throughout his career, he has cultivated a passion for crafting solutions that prioritize human needs and experiences.
One of his guiding principles in design is encapsulated in the quote: "If a picture is worth a thousand words, a prototype is worth a thousand meetings." He firmly believes in the power of prototyping to bridge the gap between ideas and tangible outcomes. His journey across many countries and domains has equipped him with the skills to navigate complex challenges and collaborate effectively with stakeholders. He is committed to leveraging design thinking methodologies to create impactful solutions.
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Linkedin Profile https://www.linkedin.com/in/viveagar/
Program sessions
Designing for experiences that people don't want
How would empathetic, trauma-informed design enhance critical yet often-avoided user experiences, and how do we begin measuring success?
Vivek Agarwal addresses the unique challenge of designing essential experiences for healthcare and government services that users typically hope to avoid. His presentation will explore the nuanced process of creating these critical touchpoints, focusing on empathy and the necessity of a trauma-informed approach that protects both end-users and service teams.
He will also delve into the unconventional methods of measuring success in sectors where traditional business metrics fall short, proposing new standards that better capture the impact on users' quality of life and overall satisfaction