Mabel Chin
Senior Service Designer
Optus
Mabel is a Senior Service Designer at Optus with seven years of experience across the APAC region.
Before relocating to Australia from Singapore two years ago, she worked at Singtel, specialising in customer experience design within the telecommunications sector. She has also consulted for organisations such as Google, PayPal, and various Singaporean banks to enhance user experience touchpoints.
Mabel possesses a wealth of experience, including customer research, crafting seamless and customer-focused experiences while balancing key business needs, and mentoring team members new to the design industry. She is passionate about leveraging design thinking to forge meaningful connections between technology and people.
Outside of work, Mabel is an avid coffee enthusiast, pilates aficionado, and keen Formula 1 racing fan.
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Linkedin Profile https://au.linkedin.com/in/mabel-chin
Program sessions
Are you there God? It's me a Millennial Design Manager
In a world rampant with burnout and disengagement, how do we redefine the future of design teams, and...at what cost?
Millennials came into age of leading during what feels like every crisis under the sun. Compassionate leadership has shifted to become the predominate style of team management which makes sense with burnout rising, employee engagement falling, and people continuing to quit their jobs even in the midst of economic uncertainty.
In this session, Beverly and Mabel will explore the strengths of compassionate leadership and how that works with design teams, especially as companies go through so much upheaval. What are the personal costs and limits of leading in such a way (for example burning out that so many of this generation has experience) and how can we continue embedding empathy to nurture great design?