Beverly Goh
Senior Service Designer
Optus
Beverly is a Senior Service Designer at Optus, where she has contributed to creating outstanding designs for their Smart Devices and Enterprise experiences.
Initially on the path to becoming a lawyer, she accidentally veered into design and has since become an expert in merging the creativity of the design process with the stark pragmatism of the commercial world.
Previously at Deloitte Digital, Beverly led teams in a range of initiatives, from developing design thinking programs for organisations to digitising agricultural sales.
Outside of work, she co-hosts a podcast aimed at diversifying reading habits and writes for "Deeply Unserious," a digital newsletter exploring pop culture.
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Linkedin Profile https://au.linkedin.com/in/beverlygoh
Program sessions
Are you there God? It's me a Millennial Design Manager
In a world rampant with burnout and disengagement, how do we redefine the future of design teams, and...at what cost?
Millennials came into age of leading during what feels like every crisis under the sun. Compassionate leadership has shifted to become the predominate style of team management which makes sense with burnout rising, employee engagement falling, and people continuing to quit their jobs even in the midst of economic uncertainty.
In this session, Beverly and Mabel will explore the strengths of compassionate leadership and how that works with design teams, especially as companies go through so much upheaval. What are the personal costs and limits of leading in such a way (for example burning out that so many of this generation has experience) and how can we continue embedding empathy to nurture great design?